Support
Frequently asked questions
Everything worth knowing before you order — how each card is made, what it costs, when it arrives, and how returns work. Still can’t find it? Email us.
Ordering
Design it in the configurator: choose a finish, type in your details, and the preview updates live as you go. Each card is engraved exactly as you submit it — so check your spelling, names, and contact details carefully before paying.
Orders run from 50 to 250 cards. Need more than 250, or a fully custom design? Cardique Studio takes on bespoke commissions.
Because each card is made to order, you can only change or cancel before production starts. Email contact@cardiqueofficial.com as soon as possible — once production has begun, an order can’t be changed or cancelled.
Pricing & payment
Prices start at €200 for 50 cards in silver or gold (black from €225), and the price per card drops as the quantity rises — down to €2.80 per card at 250. All prices include VAT, and the exact total is always shown in the configurator before you pay.
Payment is handled securely by Stripe, with the available methods — cards, iDEAL, and more — shown at checkout. Your card details never touch our servers.
Shipping & delivery
Each card is finished by hand, so orders are usually produced, shipped, and delivered within 1–2 weeks. Delivery time after dispatch depends on your location and carrier, so treat it as an estimate rather than a guarantee.
Shipping is €20, and free on orders of €250 or more. We ship worldwide. For orders outside the EU, any import duties, taxes, or customs charges are the recipient’s responsibility.
Product & returns
Each Cardique card is solid metal, cut and finished by hand in one of three tones — silver, gold, or black — with your details engraved directly into the surface.
Every card is personalized to your specification, and under EU consumer law custom-made goods are exempt from the 14-day right of withdrawal — so orders can’t be returned or refunded for a change of mind. If something arrives faulty, damaged, or not as described, your statutory rights still apply. Full details are in our Return & Refund Policy.
We show each finish as accurately as we can, but slight differences between the screen preview and the finished metal are normal — the engraving and the way light catches real metal give every card its own character.
Still have a question? contact@cardiqueofficial.com
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