Return & Refund Policy

Because each card is made to your own specification — with the name and details you choose — it cannot be resold. Under EU consumer law (the Consumer Rights Directive), custom-made and personalized goods are excluded from the 14-day right of withdrawal. This means an order cannot be returned or refunded because you changed your mind, chose the wrong finish, or made a mistake in the details you submitted. Please review your configuration carefully before paying.

Your statutory rights are unaffected. If your order arrives damaged, has a manufacturing defect, or does not match what you ordered — for example, we engraved something different from what you submitted — we will put it right at no cost to you, with a replacement or a refund.

Contact us at contact@cardiqueofficial.com within 14 days of receiving your order. Please include your order details and clear photos showing the problem. We may ask you to return the item; if so, we will cover the return shipping for faulty or incorrect items.

Where a refund is due, we process it to your original payment method within 14 days of agreeing that a refund applies. Depending on your bank or payment provider, it may take a few extra days to appear on your statement.

If you notice an error in your details, email us immediately at contact@cardiqueofficial.com. If production has not yet started, we will do our best to correct it. Once production has begun, we may no longer be able to make changes.

Need help with an order? Email contact@cardiqueofficial.com.